PrivacyPolicy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Our Privacy Commitment
At Soulters, we believe privacy is a fundamental right. We are committed to being transparent about how we collect, use, and protect your personal information.
Data We Collect
1. Information We Collect
Personal Information: Name, email address, phone number, company information when you contact us or use our services.
Technical Information: IP address, browser type, device information, and usage data when you visit our website.
Project Information: Details about your requirements, preferences, and feedback during project development.
Communication Records: Records of our communications including emails, calls, and meeting notes.
2. How We Use Your Information
Service Delivery: To provide, maintain, and improve our technology solutions and services.
Communication: To respond to your inquiries, provide updates, and communicate about projects.
Business Operations: To process payments, manage contracts, and maintain business records.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share information with trusted service providers who assist in our operations under strict confidentiality agreements.
We may disclose information when required by law or to protect our rights and safety.
Business transfers: Information may be transferred in connection with business mergers or acquisitions.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
All data transmission is encrypted using SSL/TLS protocols.
Access to personal information is restricted to authorized personnel only.
We regularly review and update our security practices to maintain data protection.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected.
Project-related data is typically retained for 3-7 years after project completion for support and legal purposes.
You may request deletion of your personal information, subject to legal and contractual obligations.
Some information may be retained in anonymized form for statistical and analytical purposes.
6. Your Rights
Access: You have the right to request access to your personal information we hold.
Correction: You can request correction of inaccurate or incomplete personal information.
Deletion: You may request deletion of your personal information under certain circumstances.
Portability: You can request a copy of your personal information in a structured, machine-readable format.
7. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and analyze website usage.
Essential cookies are necessary for website functionality and cannot be disabled.
Analytics cookies help us understand how visitors interact with our website.
You can control cookie preferences through your browser settings.
8. International Transfers
We operate globally with offices in the UK, UAE, and Pakistan.
Your information may be transferred and processed in any of these jurisdictions.
We ensure appropriate safeguards are in place for international data transfers.
We comply with applicable data protection laws in all operating jurisdictions.
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact our Data Protection Officer.